CarMax’s Commitment to Recall Transparency Reflected in Multi-State Settlement

December 01, 2022

CarMax has reached a settlement with the Attorneys General of 36 states to resolve a 2014 inquiry surrounding its advertising and sales practices related to vehicle recalls. Since 2014, CarMax has been disclosing vehicle specific recall information in our sales process and online advertising. The settlement terms are consistent with CarMax’s longstanding practices.

“CarMax led the industry in recall transparency by sharing vehicle specific recall information in-store and online to ensure our customers know about open recalls prior to purchase. In fact, as soon as NHTSA made available vehicle specific recall information in 2014, we began providing the information to customers nationwide and we continue to do so today. As CarMax is not authorized by manufacturers to complete recall repairs and close out recalls, we work hard to ensure our customers have the information they need to take action and have recalls repaired at a manufacturer-authorized facility,” said Joe Wilson, Chief Operating Officer.

CarMax’s purpose is to drive integrity by being honest and transparent in every interaction and our approach to disclosing recalls is no different. Please find more information about CarMax’s commitment to recall transparency here.

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