Positions available in Atlanta, GA; Kansas City, KS;
Raleigh, NC; Phoenix, AZ; and Richmond, VA
RICHMOND, Virginia (July 21, 2020) – CarMax, the nation’s largest retailer of used cars, is hiring to fill more than 750 open positions at its five Customer Experience Centers (CECs) located in Atlanta GA; Kansas City, KS; Raleigh, NC; Phoenix, AZ; and Richmond, VA. Candidates can apply now for the contact center positions at the CarMax careers website.
CarMax CECs support the company’s omni-channel experience where customers can buy a car on their terms, whether they want to buy a car completely from home, in-store, or in a seamless combination of both.
“Customer Experience Center associates are critical to CarMax’s success and have an opportunity to truly make a difference in an innovative and collaborative work environment,” said Diane Cafritz, CarMax chief human resources officer. “They help provide our customers with a convenient and personalized car buying experience where customers can do as much of the car buying process from home as they’d like.”
Open roles include approximately 450 Customer Experience Consultants and 300 Customer Experience Assistants. Consultants working in the contact center support customers over the phone or online with shopping and financing until the customer is ready to pick up their vehicle at an area store or receive the vehicle through home delivery. Assistants also connect with customers over the phone or online to answer questions, conduct follow-ups and confirm appointments.
CarMax is recruiting for Spanish bilingual candidates to fill approximately 30% of the open roles. Consultants can earn up to $22 an hour or more, and Assistants earn $15 an hour, with bilingual candidates receiving a pay premium for both roles. Manager positions are also available at the Atlanta, GA and Richmond, VA contact centers.
CarMax has more than 25,000 associates nationwide and for 16 consecutive years has been named as one of the FORTUNE 100 Best Companies to Work For®.
“No previous automotive experience is necessary for these roles,” said Cafritz. “We focus on hiring people with high integrity and invest in our associates with award-winning training and development to help them build great careers.”
Why Work at CarMax?
- A commitment to taking care of our associates through competitive pay and a comprehensive benefits package, including full and part-time benefits and a retirement savings plan.
- A strong focus on the health and safety of our associates, customers, and communities. We’ve put significant measures in place to reduce the risk of exposure and further spread of COVID-19 including requiring associates to wear masks while working closely with others, implementing enhanced cleaning measures at all locations, and practicing social distancing guidelines in all locations.
- A growing business fueled by operating with integrity and transparency; and a focus on giving our customers an experience they've never had before.
- An ability to make an impact in the communities where our associates live and work through company sponsored events and volunteer team builders.
- An award-winning workplace, including FORTUNE magazine’s Best Workplaces in Retail and Best Workplaces for Diversity; Training Magazine’s "Training Top 125" companies in America; and recognition by G.I. Jobs as a Military Friendly Employer.
How Many Roles Are Available at Each Contact Center?
- Atlanta, GA (5707 Peachtree Pkwy, Norcross) – 230 positions
- Kansas City, KS (17300 W. 119th St., Olathe) – 150 positions
- Raleigh, NC (8520 Glenwood Ave, Raleigh) – 15 positions
- Phoenix, AZ (1515 West 14th St., Tempe) –175 positions
- Richmond, VA (12800 Tuckahoe Creek Pkwy, Richmond) – 200 positions
How Can Job Seekers Apply?
About CarMax
CarMax, the nation’s largest retailer of used cars, revolutionized the automotive retail industry by driving integrity, honesty and transparency in every interaction. CarMax continues to innovate and now the majority of its customers can enjoy a personalized car buying experience, including the option to complete transactions entirely from home, in store, or in a seamless combination of both. CarMax has 220 stores nationwide, and during the fiscal year ending February 29, 2020, sold more than 830,000 used cars and more than 465,000 wholesale vehicles at its in-store auctions. CarMax is proud to have been recognized for 16 consecutive years as one of the Fortune 100 Best Companies to Work For®. For more information, visit www.carmax.com.
Media Contacts
Jennifer Bartusiak, CarMax Public Relations
[email protected]
Twitter: @CarMax, Facebook: facebook.com/CarMax