What Makes CarMax Different

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CarMax makes car buying easy. Here’s why:

We don’t play games

Price
  • We offer up-front prices on all vehicles, trade-ins, financing, warranties, and accessories so there are no hassles or haggling.
  • Our Sales Consultants are paid a fixed commission* no matter which car they sell, so they can focus on helping you find a car that fits your needs.
    *Except in California
Trade-In
  • We make a written offer for your vehicle with no strings attached.
  • We treat trade-in and purchasing as two separate transactions so you get the same offer whether you buy a car from us or not.
  • CarMax is the only major auto retailer that buys vehicles without requiring a purchase.
  • Our specially trained appraisers use our unique car-buying process. We’ve appraised more than 8 million cars nationwide.
Financing
  • We work with a variety of lenders to provide the best possible financing.
  • You see your finance rates when we do, so you choose the rate and term that’s right for you.
  • We give customers three days to find a better financing, penalty-free.
We won’t waste your time

Selection
  • We carry hundreds of cars from over 30 top car brands — Acura to Volvo — all on one lot.
  • We have 10 times more vehicles than the average dealer.

Every car goes through a 125+ point inspection

Online Shopping
  • You can search more than 25,000 vehicles at carmax.com®.
  • We provide actual photos, prices, descriptions, and free vehicle history reports for every car.
  • Internet Consultants are available to answer questions by email or phone.
  • Customers can calculate their monthly payments, taxes, and fees at carmax.com®.
  • We’ll transfer virtually any used car to the store nearest you.*
    *See carmax.com® for details. Fee may apply.
We give you a car you can trust

Quality
  • Our technicians put every vehicle through a Certified Quality Inspection, checking more than 125 points.
  • We spend an average of 12 hours inspecting and reconditioning every vehicle.
  • We won’t sell vehicles with flood or frame damage.
Guarantees and Warranties
  • CarMax has a 5-Day Money-Back Guarantee* on every used vehicle, no questions asked.
  • We offer a Limited 30-Day Warranty* (60-Day Warranty in CT) on every used vehicle, and extended service plans up to 72 months.
    *See store for written details















For Media Inquiries Only Contact:

Lisa Van Riper
Assistant Vice President, Public Affairs & Store Marketing
(804) 935-4594
Email

Trina Lee
Public Relations Director
(804) 747-0422, Ext. 4197
Email

Chris Wilmore
Assistant Public Relations Manager, New Media
(804) 747-0422, Ext. 4773
Email

Elia Imler
Assistant Public Relations Manager
(804) 747-0422, Ext. 4029
Email

For Customer Relations Contact:

(800) 519.1511 or Click Here

For advertising, marketing or sponsorship inquiries please contact:

(804) 747-0422, Ext. 4914

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