CARMAX ASSOCIATE GOES ABOVE AND BEYOND FOR CUSTOMER, WINS COMPANY AWARD
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RICHMOND, Va. (July 21, 2009) —CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used vehicles, is pleased to announce that George Marrow has been awarded the CarMax “Above and Beyond” award. Marrow, a Sales Consultant at the CarMax store located at 101 North Wolf Road in Hillside, Illinois was honored for helping a customer renew his license.
In April 2009, a customer came to purchase a CarMax vehicle but found his license had expired. Marrow took the customer to the Department of Motor Vehicles to renew his license but discovered he needed to take the written and driving exams due to his age. Marrow allowed him to use a CarMax vehicle to take his driving test and stayed with the customer until he was able to pass all the required tests to renew his license.
“George’s actions were commendable; he was genuinely concerned about this customer,” said Rebecca Sckrabulis, Location General Manager of the Hillside CarMax location. She added, “I hope that someone would do such a kind thing for me if I ever needed it.”
Only a few select associates throughout the entire company nationwide are selected for the “Above and Beyond” award each month. The award consists of a bonus check of $1,000, a pizza party for the winner’s store, and a trophy. Store and regional management nominate associates and winners are selected for delivering exceptional customer service.
About CarMax
CarMax, a Fortune 500 company, and one of the Fortune 2009 “100 Best Companies to Work For,” is the nation’s largest retailer of used cars. Headquartered in Richmond, Va., we currently operate 100 used car superstores in 46 markets. The CarMax consumer offer is structured around four customer benefits: low, no-haggle prices; a broad selection; high quality vehicles; and customer-friendly service. During the twelve months ended February 28, 2009, the company retailed 345,465 used vehicles and sold 194,081 wholesale vehicles at our in-store auctions. For more information, access the CarMax website at http://www.carmax.com.
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Media Contacts:
Trina H. Lee, Director, Public Relations, (804) 747-0422 ext. 4197
Elia C. Imler, Assistant Manager, Public Relations, (804) 747-0422, ext. 4029