CarMax's Commitment to Recall Transparency
CarMax Provides Consumers with Information About Open Recalls Prior to Sale

CarMax provides the most transparent and integrity-driven car buying experience in the industry. Our approach to recalls is no different. CarMax has led the industry in recall transparency and shares vehicle specific recall information in-store and online.

Because most of our customers visit us first online, every vehicle on carmax.com and on CarMax's mobile apps includes a link to the National Highway Traffic Safety Administration (NHTSA) recall lookup website, with the VIN pre-populated, allowing customers to obtain open recall information on any CarMax used vehicle.

Before any customer purchases a used vehicle, a CarMax associate and the customer review the recall information available on the NHTSA website. After this initial review, customers sign a form acknowledging receipt of the NHTSA recall information prior to signing sales documents. If a customer decides they do not want to keep the vehicle for any reason, every vehicle sold by CarMax is covered by a 5-Day Money-Back Guarantee.

We recommend that our customers register their vehicle with the manufacturer and urge them to have open recalls fixed immediately following purchase.

Our vehicles meet or exceed state safety inspection requirements in the more than 20 states that mandate vehicles pass safety standards.

Open Recalls Can Only Be Cleared at a Manufacturer-Authorized Facility
The current recall system is based on the manufacturer's relationship with its dealers and registered vehicle owners, and not with independent used auto retailers, like CarMax. Among other things, this means that manufacturers have not authorized CarMax to complete recall repairs and close out recalls.

Our experience shows us customers are in the best position to act on recall information directly with a manufacturer-authorized dealer. We have found that dealers are often more likely to provide timely recall repair to customers rather than to a competitor, like CarMax, so we encourage customers to have recalls repaired at a manufacturer-authorized facility.

CarMax is built on integrity – and has been recognized nationally for this commitment. Ninety five percent of our purchasers say they would recommend us to family and friends. We believe this continued loyalty is due to the straightforward and transparent car buying experience that we continue to provide.

Additional Resources:

CarMax Recall Notification Video

Infographic on the U.S. Recall System

carmax-auto-recall-infographic

Download PDF

Contact Information

Media Inquiries
(855) 887-2915(855) 887-2915
pr@carmax.com

Customer Relations
(800) 519-1511(800) 519-1511

Marketing Inquiries
marketing_carmax@carmax.com